CONFLICT MANAGEMENT

1.       What is conflict?	Disagreement, dispute, argument, quarrel, between people.
2.       What are the cause of conflict?	Drugs, envy, jealousy, money, stress, illness, intimidation, embarrassment, alcohol.
3.       In conflict good or bad?	It is a bad situation. It will harm people and damage property & premises.
4.       What do you mean by 3F?	Fight, Flight & Freeze.
5.       What do you mean by fight?	To deal with the situation using assertive behavior.
6.       What do you mean by flight?	To run away / escape from the situation.
7.       What do you mean by freeze?	Nervous, afraid, confused and not able to do anything.
8.       What are the three types of behaviors?	Assertive- positive behavior
	Aggressive & Passive – negative behavior.
9.       Which behavior you will never use?	Aggressive & passive.
10.   Which behavior you will use to deal with conflict situation?	Assertive behavior because it is a positive behavior.
11.   Name of the two techniques that you will use to deal with conflict?	POP- PEOPLE, OBJECTS & PLACES
	SAFER-STEP BACK, ASSESS, FIND HELP, EVALUATE & RESPOND.
12.   What is the order name for POP?	Dynamic risk assessment.
13.   When will you do POP?	Before and during the conflict, to inform control about what kind of back up is required.
14.   What do you mean by find help?	Never rush into conflict situation.
15.   What do you mean by assess?	Making an assessment of the risk in the area by checking POP.
16.   What do you mean by find help?	Call supervisor / control room and get their help.
17.   What do you mean by evaluate?	To decide whether to enter and conflict or wait for the backup.